Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I’m on a paid Creator plan, and I’m very disappointed with the Avatar IV video generation quality. The videos under my paid plan look much worse compared to what I was getting in the free version.

Because of this low generation quality, I ended up wasting my Avatar IV credits. They ran out quickly and left me with nothing usable. I request that these wasted credits be restored to my account.

This feels unfair because I upgraded expecting better quality, not worse results and lost credits. Please look into this issue, as it doesn’t make sense that the free version delivers better quality than the paid one.

I’ve attached google drive link to show the difference. Kindly fix this or guide me on how to get the quality I’m paying for.

AI VIDEOS - Google Drive

Paid version Avatar IV quality is worse than free version

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