Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I'm reaching out regarding an issue that occurred during the recent Creator plan transition.

On May 14th — prior to the announced plan changes — I attempted to purchase the Creator package MULTIPLE TIMES at the advertised terms, but encountered an error during checkout and was unable to complete the subscription at that time. It appeared as a 404 error. It was extremely strange.

When I attempted again the following day, I discovered the plan structure had changed, meaning I was no longer able to purchase the version of the Creator plan that was available when I originally attempted to subscribe. Which included Avatar III Unlimited creations. 

I understand policy changes and transitions occur, but given the timing of the attempted purchase during the rollout period, I wanted to respectfully ask whether my case could be reviewed for any possible exception or accommodation.

This is extremely frustrating, and my business really depended on this Avatar III Unlimited, I am a solo founder, and this is just beyond devastating. I know it sounds ridiculous, but that's genuinely how I'm feeling. I've had the worst virus the past week, and to top it off, my plan has been de-railed, so to speak. I really would appreciate if you could look into my case. 

HeyGen, please check my case.

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