Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I'm a Creator Plan subscriber and I'm really confused.

Yesterday, I was still using Avatar III normally.

Is Avatar III no longer unlimited for Creator Plan subscribers? 

If so, why wasn't there any clear email or in-app notification before this change? 

I continued paying my monthly subscription because I believed Avatar III was still included. Had I known this feature would become credit-based, I probably wouldn't have renewed my subscription. 

Unlimited Avatar III was one of the main reasons I chose HeyGen. Charging credits for it completely changes the value of the plan for creators producing long-form content.

If this change is permanent, I believe existing subscribers should either:

keep the benefits they originally subscribed for, or 

be offered a refund if they no longer wish to continue. 

Is anyone else experiencing the same issue?

Is Avatar III no longer unlimited? Why weren't existing subscribers notified?

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