Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I’m incredibly frustrated to find that my "unlimited" Creator plan is suddenly demanding 

 for Avatar 3 renders. I’ve checked my projects thoroughly; I am not using v4 or v5, yet the system is treating my work as if I’m overstepping my plan limits.

 from your team about this change. It’s basic professional courtesy to notify subscribers when the features they pay for are being modified or restricted. Finding out through a pop-up while trying to hit a deadline is not how you maintain customer trust. Is this a bug, or has the plan been changed under our noses without notice? I’d appreciate a clear explanation and a fix for my account.

Unexpected Charges & Lack of Transparency: Avatar 3 Credits

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