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Ask the community

I am a paid Creator Plan subscriber and an active content creator from Bangladesh. I am writing because my latest video has been stuck on 

 with no update, no notification, and no clear timeline.

Apon_21 June (Avatar V — custom Digital Twin)

I understand HeyGen reviews custom avatar videos for safety compliance — I fully respect and support that process. However, as a content creator, my content is 

. This video is about Lionel Messi's World Cup record from last night. Every hour of delay means losing audience reach and relevance.

 go through extended review with my custom avatar. I want to understand:

-Is there a specific issue with my avatar that is triggering repeated reviews?

-Is there anything I can do on my end to speed up the review process for future videos?

-Can I get an estimated timeline for when this video will clear?

If it cannot be cleared soon — can it be cancelled without credit deduction so I can resubmit?

I love HeyGen and I am committed to building my content channel using this platform. I just need the review process to be more predictable so I can plan my publishing schedule around it.

Thank you to anyone on the HeyGen team or in the community who can help.


Content Creator | ASHOW — Brands. Brains. Bangladesh.
Creator Plan Subscriber

Video stuck on "Under Review" for 11+ hours — Creator Plan — Urgent for Content Creator

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