Connect with other users for tips and advice. For immediate help, email support@heygen.com.

Ask the community

It's happened already too many times, and it keeps costing credits.

The videos I used to create the avatar and looks don't have a wedding ring since I don't wear one. But the videos I create with my avatar, most of them at least, have one. What's worst is that in those videos at first my left hand shows no wedding ring, then a few seconds later it's there and at the end it dissapears again.

What's the deal? Is there anyway to fix this or to, at least, regain the used credits?

wedding ring error

Home

Forum

Events

Content

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Connect with the community, find inspiration, and learn how to make your best videos. 

HeyGen

Dive deeper in the Geniverse. Learn, connect and level up with HeyGen.

HeyGen Community

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community@heygen.com if you need support.

Pending Approval

Login to the HeyGen community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining HeyGen.

Thanks for your interest in joining HeyGen. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community@heygen.com for any questions.