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I am writing to express my frustration regarding the current limitations in purchasing additional API credits. As a subscriber to both the Team Plan and the Scale API Plan, I am investing nearly $500 monthly in your services. However, I have encountered a significant issue: once my allocated API credits are exhausted, there appears to be no option to purchase additional credits within the current billing cycle, even though I am willing to pay for them.

This restriction poses a considerable challenge to my operations. It seems I am compelled to wait until the end of the billing cycle for credits to renew, during which time my video processing tasks fail due to insufficient credits. These failed tasks then require manual intervention from your team once new credits are available, leading to unnecessary delays and inefficiencies.

I understand that HeyGen is a startup and that resources may be allocated to various priorities. However, the ability to purchase additional credits as needed during a billing cycle seems like a fundamental feature that would greatly enhance user experience and operational flexibility.

Could you please advise on how we can address this issue? Is there a possibility to implement a system where users can purchase extra credits mid-cycle, with the billing period resetting from the point of additional payment? This adjustment would significantly improve workflow continuity and client satisfaction.

Thank you for your attention to this matter. I look forward to your prompt response and a viable solution to this pressing concern.


Urgent Issue: Unable to Purchase Additional API Credits Mid-Cycle

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