Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I am working with the same avatars I generated from photos, and when I use the heygen voice and give text as input, the movement is generally good and realistic, but when I use my own audio (result from tts model in a different platform) as input, the result is awkward, the movements do not match precisely the speech, and when there is silence in between sentences, it does not stay still and shows a slight movement of hands as if it's trying to speak. 

What could be the reason for this? am I supposed to use some specific parameters when generating the audio file? something to do with format or stereo, or something like that? 

Audio as input leads to awkward movements

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