Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

🧩 Bug: Frozen Unlim Avatars (Corrupted Default Motion Prompt)

 was mistakenly included, causing avatars to appear 

 revert to the previous prompt and remove the “frozen frame” instruction.
 

 High — affects all new Unlim Avatars across accounts.

🔸 Affected middle paragraph of default motion prompt

✅ Previous (Correct) Default Motion Prompt

The subject is framed in a stable, static shot, with the camera held steady to create a calm and professional look. Their posture appears upright but relaxed, projecting quiet confidence and ease. They keep steady eye contact with the lens, paired with a light, consistent smile that feels approachable and positive without ever becoming exaggerated.

Movements are minimal and smooth, supporting a neutral but friendly presence. Subtle gestures may occur naturally — such as a small shift in the body, a gentle emphasis with the hands, or a slight adjustment in position — but always kept controlled and understated. Facial expressions remain soft and positive, with only minor changes, such as a light eyebrow lift or a small nod, to highlight key points.

The overall performance is steady, polished, and versatile, designed to feel safe, approachable, and professional.

❌ Current (Broken) Default Motion Prompt

**Totally avoid describing inferred motions or actions like 'nodding', 'waving', or 'gesturing'. Instead, describe the static position and orientation of the body, head, and limbs as they appear in the frozen frame. For example, instead of 'he is nodding,' describe 'his head is tilted slightly forward.' The description must be of a single, unmoving moment.**

The overall performance is steady, polished, and versatile, designed to feel safe, approachable, and professional. Always lean towards conservative movement, especially with any type of head movement.

 All new avatars generated with this prompt are unnaturally static (“frozen frame”) — no head or body motion, only lip sync.

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