Feature requests, feedback and ideas for the HeyGen team

Product feedback & requests

I have credits available on my account and agree with others that the use of “unlimited videos” is actually a bait and switch because it is NOT clear that on the “Creator” plan you only have 200 credits and no available sandbox to learn this system. But even when I have available credits the system is preventing me from using my credits by demanding a premium upgrade… what is this? and if it can't be resolved reasonably I will demand a full refund.

Why can't I use my available credits?

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