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I just started using HeyGen to create short videos (<5 min). I have the Creator package that comes with 600 credits per month. During my testing, I noticed that the tool quoted me a certain number of credits before hitting Generate video, which is nice to see for planning purposes.

However, now that I started production, I see that the # of credits quoted up-front is very different than the # of credits actually used. For example, in one video I got quoted 7 credits and it ended up using 31 credits. That's almost 5X!!! So my credit allowance is almost gone with a handful of videos.

Is anyone else experiencing the same? Is this a bug?

Quoted vs Actual Credits

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