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I generated a 4k video of myself that was over 10 minutes long. When I upload it HeyGen says it needs to be under 10 minutes. With a quick edit of my video I trimmed off 30 seconds and saved the MP4. The new video plays fine with every player and editor, but HeyGen gives me this error every time I try to use the new shorter file.

“Failed to process Updated HeyGen.mp4: The requested file could not be read, typically due to permission problems that have occurred after a reference to the file was acquired."

I am an admin on my machine and checked permissions they are full. Anyone experience this and overcome it?

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