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 FORMAL COMPLAINT & URGENT REFUND REQUEST: Misleading "Creator" Plan Limits

I am writing to formally demand an immediate full refund of my $29 payment for the "Creator" plan.

I have just received an error message stating that I have hit a "120-minute monthly limit" for Video Translation. I am absolutely furious because this limit was completely hidden during the purchasing process.

Before purchasing, I thoroughly reviewed your official "Compare pricing plans and features" table. While you explicitly state "Unlimited" for standard video generation, absolutely NOWHERE in that comparison table do you disclose a strict 120-minute hard cap on Video Translation for the Creator plan.

Omiting such a critical limitation from your primary sales page is deceptive advertising and a misleading business practice. It tricks customers into believing they are getting a much less restricted service than what is actually delivered.

If I had known about this hidden 120-minute limit, I would never have purchased this plan.

I feel cheated and I refuse to accept a service based on hidden terms that were not transparently advertised. I expect my $29 to be refunded to my original payment method immediately.

Awaiting your prompt confirmation of my refund.

[Alaattin Bayram]
[uygulama5561@gmail.com]

FORMAL COMPLAINT & URGENT REFUND REQUEST: Misleading "Creator" Plan Limits

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