Connect with other users for tips and advice. For immediate help, email support@heygen.com.

Ask the community

when you are logged in to HeyGen, if you click on your profile and go into your settings > and then the "Subscriptions & API" section, that is where your add-on purchases and your Avatar IV video credit information is displayed. 

Hi everyone!
I just purchased €15 worth of Generative Credits today to use with Avatar IV. The transaction went through fine, but I can't seem to find anywhere on the platform where my remaining credits or usage are displayed.

I checked my billing section and dashboard, but there’s no clear indicator of how many credits I currently have or how much I’ve used. Am I missing something? 🫠

Would really appreciate any help or clarification on where to view this info. Thanks in advance!

Purchased Generative Credits, but can’t find balance or usage info (Avatar IV)?

Home

Forum

Events

Content

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Connect with the community, find inspiration, and learn how to make your best videos. 

HeyGen

Dive deeper in the Geniverse. Learn, connect and level up with HeyGen.

HeyGen Community

Login to the HeyGen community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.