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I’ve been experiencing a critical issue with the generator for over 15 hours. When I click Preview, I only get a white screen with audio — the avatar does not render at all. When I click Generator the video isn't generating at all.  I only hear audio the Imani the avatar never, renders, and the file isn't produced.

Changed the look of my avatar (no other changes).

Upon preview, avatar failed to display — only white screen + audio.

Attempted both existing avatars and new ones.

Advised of the issue 15 hours ago, in your chatbox.

This is clearly an issue with the HeyGen generator itself, not my setup. It needs to be logged and escalated as a platform-side error.

That this outage/bug is being reported internally.

What temporary workaround you recommend so I can continue publishing without interruption.

This is time-sensitive. I publish daily content on strict deadlines, and this issue has already caused me to miss one upload. I respectfully request urgent assistance.  

Here is the ID: ba49280c3e384fd7b71ad0aeec2860b6

Clearly, this is an API issue, but considering that I'm unable to select API Developers because I'm not in the group I'll send it to whatever group will accept this.  Hopefully, internally someone will get it to the decision maker or the head of the right department.

URGENT: HeyGen Generator – White Screen/Avatar Not Rendering/Avatar Not Generating

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