Account Management
April 24, 2026
How to track credit usage and account activity in HeyGen
# Account Management and Setup
Everything workspace admins need to track credit usage and account activity
Keeping track of how your team is using HeyGen, and where credits are going, is easier than you might think. In this guide, we'll show you how to monitor credit consumption and track account activity as a workspace admin. Whether you want to keep an eye on how credits are being spent across your team or understand your content creation trends over time, the Usage and History tabs give you everything you need in one place. Let's dive in!
What's covered in this guide
- How to track credit usage
- How to monitor account activity and trends
- Recap
How to track credit usage
You can access your Usage & History panel from your workspace settings. The Usage tab gives you a full overview of your plan, your credit consumption, and your feature limits.
At the top of the tab you'll find your plan renewal date and a Manage button to update your subscription. Below that, the Credits section shows your total credits used out of your monthly allowance, with a breakdown of which features have consumed them. You can toggle between the Features view and the Members view to see credit usage either by feature or by individual team member.
Beneath the credits section, you'll find your plan's limits for other features. This includes your Digital Twin slots, showing how many you've used out of your total allowance, as well as Photo Avatars and Video Translation, which display whether they're included as unlimited on your plan.
Below the main usage section, the Add-ons area shows any additional purchases attached to your account. This includes your Premium Credit Pack with its own usage bar showing how many premium credits you've used, as well as any Additional Digital Twins or a Priority Processing Pack you may have added. You can click Manage to add or adjust your add-ons at any time.
How to monitor account activity and trends
The History tab is where admins can monitor overall workspace activity and usage trends over time. At the top, you'll find a summary of key metrics including total avatar videos created, total video translations, total duration, and active users.
Below that, you'll find visual trend breakdowns to help you monitor activity across your workspace. The avatar video trend shows you how video creation is tracking over time, with a further breakdown by individual user so you can see how many videos each team member has created month by month. You can switch the view between count and duration depending on what you want to measure.
The video translation trend works the same way, showing translation activity over time with a per-user breakdown.
You can also switch from the Graph view to the Table view for a more detailed history of activity across your workspace. The table shows each video's title, creation date, duration, the team member who created it, and the credits used. By clicking on it, you can view the video from the share page. You can filter the table by individual team member using the All Users dropdown, and download the full history as a file using the Download button.
The History tab is split into three categories: Video Generation, Video Translation, and Audit Log, so you can quickly focus on the type of activity you want to review.
Recap
And that's it! With the Usage and History tabs, you have full visibility into how your team is using HeyGen, from credit consumption and feature limits to individual video creation trends.
In this guide, you learned:
- How to track credit usage
- How to monitor account activity and trends
We hope this helps you stay on top of your team's HeyGen usage. If you have any questions, don't hesitate to reach out to our support team!
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