Feature requests, feedback and ideas for the HeyGen team

Feedback & Requests

I’m currently working on adding motion to my avatars. The issue I’m facing is the following:
 After doing some tests, I started receiving this error message:

"Failed to add motion, error: You have exceeded your limit of 20 photo avatar add motions. Please upgrade for more."

However, I’ve already deleted several previously generated motion scenes in order to create new ones. Despite this, the error still appears and I’m unable to continue working.

Has anyone experienced this? Is there a workaround or something I may be missing? 

Is this a monthly limit or a permanent one?

 I’d love to know if there’s any way to reset or manage this more efficiently.

Help: “You have exceeded your limit of 20 photo avatar add motions” — error still appears after deleting

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