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, sorry to hear that! Sometimes these bugs are temporary, and all you need is a refresh. If you are still encountering the same issues, I would consider changing your motion avatar, based on your text "popping in and out of the room" sounds like a motion defect. You can change your avatar, or generate a new motion. Check out these guides, they might be helpful in this case! 

Create Better AI Avatars with our easy-to-use tool and diverse style options. Design lifelike, customizable avatars for videos, profiles, and more.

Prompt Like a Pro: How to Create Better AI Avatars, Voices & Motion in HeyGen

Learn how to craft effective prompts that bring your AI avatars to life with natural gestures, expressive movements, and realistic animations for more engaging

Prompting best practices for adding Motion to avatars - Guide | HeyGen Hub

I have spent whats now hours going back and forth with support to get help with no resolution to this issue. 

My avatar appears and disappears in every scene causing an unnatural popping in and out of the room look I do not want!

There is no button to disable the animation on the avatar.

I just want it to be there from start to end with no animation in our out. 

Cant remove animation on my avatar

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