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Troubleshooting

I've been using HeyGen since the beginning of this year to create avatar videos for my podcast/YouTube channel. The avatars that I use are based on AI-generated images. Recently, when attempting to create a new avatar (similar to my previous ones), I'm receiving this error: "Photo does not match identity of first photo avatar in group."

This is a new issue for me and I'm unsure what it means. Could you please explain what causes this problem and provide guidance on resolving it?

I couldn't locate technical support contact information, which is why I'm posting this here.

ERROR MESSAGE: "Photo does not match identity of first photo avatar in group"

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