Account Management

<p>Welcome to HeyGen! In this guide, we’ll walk you through managing your subscription so you can get the most out of your experience.</p><p><br></p><h3>What's covered in this guide</h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Navigating to your account settings</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Viewing subscription details</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Upgrading or downgrading your plan</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Updating payment information</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Canceling or pausing your subscription</li></ol><p><br></p><h3>Navigating to your account settings</h3><p>First, log in to your HeyGen account. You’ll quickly notice your name in the menu on the left. </p><p>Click on the arrow next to your name, and you’ll be given a handful of options, including updating your personal details, changing your subscription level, and more.</p><p>After clicking on the arrow, you can click your name and change your email address, create a new password, enable two-factor authentication, and even delete your account.</p><img alt="some-file-f8c170f5-88a5-4133-92d7-1350d782d213" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-f8c170f5-88a5-4133-92d7-1350d782d213-1729812308965.gif"><p><br></p><h3>Viewing subscription details</h3><p>Next, let’s take a look at your subscription.</p><p>Your subscription level is listed directly under your name. If you want to make changes, click on 'Subscriptions’ and you’ll be taken to a subscription hub.</p><img alt="some-file-205a1aef-500f-48e5-bf15-1e22719fcabe" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-205a1aef-500f-48e5-bf15-1e22719fcabe-1729812351597.gif"><p><br></p><h3>Upgrading or downgrading your plan</h3><p>Need more features or want to adjust your plan? </p><p>You can easily upgrade or downgrade here. Select the plan that best fits your needs and confirm your choice.</p><img alt="some-file-84ec1d34-dc3d-4beb-904c-fa7cdc60f98b" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-84ec1d34-dc3d-4beb-904c-fa7cdc60f98b-1729812379645.gif"><p><br></p><h3>Updating payment information</h3><p>To update your payment method, click on ‘Subscriptions’ and then ‘Manage billing info.’</p><p>Enter your new details, and hit ‘Save’ to confirm. You can then add or delete a payment method, and change your email address, billing address, and phone number.</p><img alt="some-file-c387d3a5-0e49-40ec-80af-42deabe5d373" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-c387d3a5-0e49-40ec-80af-42deabe5d373-1730146935707.gif"><p><br></p><p><br></p><h3>Canceling or pausing your subscription</h3><p>If you’re considering canceling or taking a break, we’ve got options for you.</p><p>Click on ‘Subscriptions’ and look to the far right. There you’ll find the down arrow next to the ‘Upgrade’ button. </p><p>Click on the arrow, then select the ‘Cancel Plan’ button to complete the process, or you can select ‘Pause plan’ to temporarily pause your payments.</p><img alt="some-file-ea0b8351-bd68-42c2-a496-c3f26efdf4be" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-ea0b8351-bd68-42c2-a496-c3f26efdf4be-1729812484765.gif"><p><br></p><h3>Support and contact information</h3><p>Need further assistance? Head to our '<a href="https://help.heygen.com/" rel="noopener noreferrer" target="_blank">Help Center</a>' section or reach out to us via email or phone. We're here to help!</p><img alt="some-file-446d6880-c04e-4eda-9cea-c0deda901732" src="https://d2xo500swnpgl1.cloudfront.net/uploads/heygen/some-file-446d6880-c04e-4eda-9cea-c0deda901732-1729812598102.gif"><p><br></p>

How to manage your HeyGen subscription

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How to manage your HeyGen subscription

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