How to manage your HeyGen subscription

# Subscriptions

# Account Management and Setup

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Welcome to HeyGen! In this guide, we’ll walk you through managing your subscription so you can get the most out of your experience.

What's covered in this guide

Navigating to your account settings

Viewing subscription details

Upgrading or downgrading your plan

Updating payment information

Canceling or pausing your subscription

Navigating to your account settings

First, log in to your HeyGen account. You’ll quickly notice your name in the menu on the left.

Click on the arrow next to your name, and you’ll be given a handful of options, including updating your personal details, changing your subscription level, and more.

After clicking on the arrow, you can click your name and change your email address, create a new password, enable two-factor authentication, and even delete your account.

Viewing subscription details

Next, let’s take a look at your subscription.

Your subscription level is listed directly under your name. If you want to make changes, click on 'Subscriptions’ and you’ll be taken to a subscription hub.

Upgrading or downgrading your plan

Need more features or want to adjust your plan?

You can easily upgrade or downgrade here. Select the plan that best fits your needs and confirm your choice.

Updating payment information

To update your payment method, click on ‘Subscriptions’ and then ‘Manage billing info.’

Enter your new details, and hit ‘Save’ to confirm. You can then add or delete a payment method, and change your email address, billing address, and phone number.

Canceling or pausing your subscription

If you’re considering canceling or taking a break, we’ve got options for you.

Click on ‘Subscriptions’ and look to the far right. There you’ll find the down arrow next to the ‘Upgrade’ button.

Click on the arrow, then select the ‘Cancel Plan’ button to complete the process, or you can select ‘Pause plan’ to temporarily pause your payments.

Support and contact information

Need further assistance? Head to our 'Help Center' section or reach out to us via email or phone. We're here to help!

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